SHOP POLICIES  

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me and you can start adding your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

1:ORDERS

Calculating shipping costs on our website is easy. Simply create or log into your account on our website https://www.eroma.com.au and add items to your shopping cart and proceed to check out for a shipping estimate.

You can then go out of the cart and add more items and come back to check out to see any changes in the shipping costs. Generally after you have added the first items, the freight will only increase incrementally based on the weight of any additional goods added. Average freight costs per item get cheaper as you add more items. You can add or remove items at any time.

2:SHIPPING

Once your order has shipped, you will receive a tracking email. You can then use the details provided to track your order online:

If your order has been shipped via "Australia Post", please log into their website http://auspost.com.au/track/track.html and enter your consignment number.

3:GIFT SHIPPING

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me and you can start adding your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.

This is a great space to write long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. Tell your visitors the story of how you came up with the idea for your business and what makes you different from your competitors. Make your company stand out and show your visitors who you are. Tip: Add your own image by double clicking the image and clicking Change Image.

4:RETURNS

If for any reason, you are not happy with the product that you have purchased online, we will be happy to exchange the item/s or provide you with a credit note, provided the product is returned to us undamaged and in its *original condition.  It is your responsibility to pay freight charges to return the item. (Please note that *original condition means unused, unmarked, and in original packaging). If the product is faulty, please telephone our customer service department, who will talk you through the process for a refund. This does not, and will not affect your statutory rights.